Customer Service & Complaints Specialist — Mon–Fri

People Solutions; West Bromwich; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Permanent position

Career development opportunities

Weekdays only

Job summary

People Solutions is recruiting a Customer Service Advisor for its West Bromwich site in the West Midlands. This Permanent role offers a salary of £26,000–£28,000 and a Monday–Friday 9am–5pm schedule, with no weekend work.

You will handle a high volume of customer enquiries and complaints via telephone and email, taking ownership to resolve issues and maintain excellent service. Training and ongoing support are provided to help you progress within the Complaints Department in a busy manufacturing

Qualifications

• Experience in Customer Service, Complaints or Customer Resolution.
• Experience dealing with a high volume of telephone and email enquiries.
• Strong written and verbal communication skills.
• Excellent multitasking and organisational skills.
• Proactive approach to problem-solving and attention to detail.

Responsibilities

• Managing a busy shared customer service and complaints inbox
• Responding to a high volume of customer enquiries via telephone and email
• Handling customer complaints professionally and efficiently
• Taking ownership of queries and working to achieve a satisfactory resolution
• Processing customer returns and associated administration
• Investigating issues and gathering the relevant information to resolve complaints
• Liaising with different internal departments to resolve customer queries
• Keeping customers updated throughout the process
• Maintaining accurate records of complaints, correspondence and outcomes
• Prioritising workloads within a fast-paced environment
• Ensuring customers receive a professional and efficient service at all times

Skills

Customer service

Complaint handling

Multitasking

Communication skills

Organisational skills

Own initiative

Tools

Email handling

CRM software

Job description

People Solutions is recruiting a Customer Service Advisor for its West Bromwich site in the West Midlands. This Permanent role offers a salary of £26,000–£28,000 and a Monday–Friday 9am–5pm schedule, with no weekend work.

You will handle a high volume of customer enquiries and complaints via telephone and email, taking ownership to resolve issues and maintain excellent service. Training and ongoing support are provided to help you progress within the Complaints Department in a busy manufacturing