Banking: Customer Experience Advisor (On-site)

the West Brom; Sandwell; On-site; GBP 22,000 - 27,000; Full time

Job summary

the West Brom is recruiting a Customer Service Advisor to join our Oldbury branch. You will provide a service so good that customers tell friends and family, and be there when customers need us in a way that suits them.

You will handle queries about our products and services with confidence, maintaining up-to-date knowledge and staying safe in the branch during opening and closing hours. This is a full-time, on-site role based in Oldbury with a salary starting at £24,923 per year.

Qualifications

• Customer service experience
• Ability to handle product/service queries
• Positive attitude and helpful demeanor

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it's about our products, services, or anything else customers need.
• Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we're opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

Job description

the West Brom is recruiting a Customer Service Advisor to join our Oldbury branch. You will provide a service so good that customers tell friends and family, and be there when customers need us in a way that suits them.

You will handle queries about our products and services with confidence, maintaining up-to-date knowledge and staying safe in the branch during opening and closing hours. This is a full-time, on-site role based in Oldbury with a salary starting at £24,923 per year.