Part-Time Customer Service Advisor | Local Banking Support

the West Brom; Walsall; On-site; GBP 16,000 - 20,000; Part time

Job summary

the West Brom in Walsall seeks a Part Time Customer Service Advisor. You will work 25 hours per week (12:00–17:00 Mon–Fri and 09:30–12:30 Sat) at the Walsall branch, on-site. You’ll assist customers with products, accounts and savings, putting them at the heart of every interaction.

Join a team that emphasises service excellence and community roots. You’ll respond to requests by phone, email or live chat and support colleagues in branch operations, aiming to build trust and long-term customer

Qualifications

• Customer service mindset
• Willingness to help customers
• Ability to handle queries confidently

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it's about our products, services, or anything else customers need.
• Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we're opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.
• You'll be supporting our Customer Contact Centre over the phone, on emails or live chat.
• Keeping our customers updated on their accounts
• Proud member of the Disability Confident employer scheme

Job description

the West Brom in Walsall seeks a Part Time Customer Service Advisor. You will work 25 hours per week (12:00–17:00 Mon–Fri and 09:30–12:30 Sat) at the Walsall branch, on-site. You’ll assist customers with products, accounts and savings, putting them at the heart of every interaction.

Join a team that emphasises service excellence and community roots. You’ll respond to requests by phone, email or live chat and support colleagues in branch operations, aiming to build trust and long-term customer