Part-Time Customer Service Advisor | Flexible Hours

The West Brom; Clayhanger; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Holiday starting at 175 hours (25 days

Bank holidays

Buy/sell up to 5 days holiday

Pension scheme 5% contribution

Life assurance 4x salary

Private medical insurance

Perkbox access

Volunteer days

Flexible working options

Job summary

The West Brom is seeking a Part Time Customer Service Advisor at the Walsall Branch. The role is 25 hours per week with a salary of £17,802 per annum, permanent contract, and standard branch duties including customer service, queries, and account support.

You will provide a high-quality service, work across channels including phone, email and live chat, and help customers with savings or first-time home needs while staying up to date with our products.

Qualifications

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.
• You’ll be supporting our Customer Contact Centre over the phone, on emails or live chat.
• Keeping our customers updated on their accounts.

Job description

The West Brom is seeking a Part Time Customer Service Advisor at the Walsall Branch. The role is 25 hours per week with a salary of £17,802 per annum, permanent contract, and standard branch duties including customer service, queries, and account support.

You will provide a high-quality service, work across channels including phone, email and live chat, and help customers with savings or first-time home needs while staying up to date with our products.