Part-Time Customer Care Advisor | Banking & Community

West Brom; Walsall; On-site; GBP 16,000 - 20,000; Part time

Job summary

The West Brom is hiring a Part Time Customer Service Advisor to join our Walsall branch. You will work 25 hours per week (12:00–17:00 Mon–Fri, 09:30–12:30 Sat) and provide exceptional service to customers, both in-branch and across channels.

Expect a supportive team environment with opportunities to learn and grow, flexible working arrangements, and a benefits package designed to promote financial security and wellbeing within the West Brom community.

Qualifications

• Positive attitude and helpful, supportive approach.
• Team-oriented with willingness to collaborate and share ideas.
• Customer-centric mindset focusing on customer needs.

Responsibilities

• Provide a service so good that customers tell others about West Brom.
• Assist customers in person, by phone, email, or live chat.
• Handle queries about products, services, or other needs with confidence.

Skills

Positive attitude

Team spirit

Customer-centric

Clear communicator

Empathy

Flexibility

Tech-savvy

Great customer service

Curious mindset

Job description

The West Brom is hiring a Part Time Customer Service Advisor to join our Walsall branch. You will work 25 hours per week (12:00–17:00 Mon–Fri, 09:30–12:30 Sat) and provide exceptional service to customers, both in-branch and across channels.

Expect a supportive team environment with opportunities to learn and grow, flexible working arrangements, and a benefits package designed to promote financial security and wellbeing within the West Brom community.