Customer Service Co-ordinator

Major Industrial; Morley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company in Morley is seeking a Customer Service & Scheduling Coordinator. You will support customers and coordinate deliveries while working closely with drivers to ensure smooth operations. The ideal candidate has experience in customer service and is proactive with strong organisational skills. This full-time role offers £14.00 per hour with a friendly working environment and flexible shifts.

Benefits

Training on systems and processes

Varied role with customer interaction

Supportive working environment

Qualifications

• Experience in customer service, scheduling, or logistics preferred.
• Confident and professional telephone manner required.
• Strong organisational skills and attention to detail essential.

Responsibilities

• Handling incoming and outgoing calls with customers and drivers.
• Providing excellent customer service and clear communication.
• Scheduling and monitoring deliveries using in-house systems.

Skills

Previous experience in customer service

Strong organisational skills

Confident telephone manner

Ability to multitask

Team player attitude

Job description

Job Description

Customer Service & Scheduling Coordinator - Morley, Leeds

£14.00 per hour | Full-Time | Permanent Opportunity

We're recruiting for a Customer Service & Scheduling Coordinator to join our busy team in Morley, Leeds. This is a varied role where you'll be at the heart of daily operations - supporting customers, coordinating deliveries, and working closely with drivers to ensure everything runs smoothly.

Hours of Work

• 8-hour shifts between 8:00am - 7:00pm
• 1 hour unpaid break per shift
• Flexibility required to cover varying shift patterns

Key Responsibilities

• Handling incoming and outgoing calls with customers and drivers
• Providing excellent customer service and clear communication
• Checking on delivery statuses and keeping customers updated
• Using in-house systems to schedule and monitor deliveries
• Accurately updating records and ensuring information is logged correctly
• Working closely with drivers to resolve queries and keep operations running on time

What We're Looking For

• Previous experience in customer service, scheduling, or logistics (preferred)
• Confident and professional telephone manner
• Strong organisational skills and attention to detail
• Comfortable using computers and learning new in-house systems
• Ability to multitask and remain calm under pressure
• Team player with a proactive, can-do attitude

What We Offer

• £14.00 - £14.50 per hour
• Full training on systems and processes
• A varied role with plenty of customer and team interaction
• Supportive and friendly working environment

Location: Morley, Leeds - easily commutable from Wakefield, Dewsbury, and surrounding areas.

Ready to take on a busy, rewarding role? Apply today and join a team where your skills will keep everything moving!

INDDC