Customer Service Assistant/Reception

Confidential; Manchester, Salford; On-site; GBP 15,000 - 22,000; Part time

Job summary

Confidential, based in Manchester, is seeking a friendly Customer Service Assistant for a temporary 3-month role. You will provide front-of-house service, handle resident enquiries, and support events and daily operations in a student accommodation community.

The role combines customer service, administration, sales, marketing, and operational support to enhance resident experience. Immediate start is available.

Qualifications

• Experience in a customer-facing role.
• Excellent communication and customer service skills.
• Strong organisational abilities with multitasking and prioritisation.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Comfort with databases and administrative systems.

Responsibilities

• Deliver a welcoming and professional front-of-house service.
• Respond to resident enquiries and resolve issues efficiently.
• Support community events and activities that enhance the resident experience.
• Manage maintenance requests and ensure issues are logged and tracked.
• Maintain accurate records, databases, and resident documentation.
• Assist with resident communications, notices, and general administration.
• Support move-in and move-out periods, helping ensure a smooth resident journey.
• Support sales and leasing activities to maximise occupancy levels.
• Assist with local marketing activities and community engagement initiatives.
• Support rent collection processes and follow up on outstanding arrears.

Skills

Customer service

Administration

Sales

Marketing

Operational support

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Customer Service / Reception, Manchester M14

Temporary 3 months, £13.50ph, Immediate Start

We are looking for a friendly, organised, and customer-focused Customer Service Assistant to help create an exceptional living experience for residents of this vibrant student accommodation. This is a varied role combining customer service, administration, sales, marketing, and operational support within a vibrant student accommodation community.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.

What You’ll Be Doing

• Deliver a welcoming and professional front-of-house service.
• Respond to resident enquiries and resolve issues efficiently.
• Support community events and activities that enhance the resident experience.
• Manage maintenance requests and ensure issues are appropriately logged and tracked.
• Maintain accurate records, databases, and resident documentation.
• Assist with resident communications, notices, and general administration.
• Support move-in and move-out periods, helping ensure a smooth resident journey.
• Support sales and leasing activities to maximise occupancy levels.
• Assist with local marketing activities and community engagement initiatives.
• Support rent collection processes and follow up on outstanding arrears.

About You

• Previous experience in a customer-facing role.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to multitask and prioritise.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Confidence working with databases and administrative systems.
• A proactive, positive, and professional approach.
• Strong relationship-building skills and the ability to work with diverse groups of people.
• The ability to work independently while contributing effectively as part of a team.