Customer Service Receptionist

Ritz Recruitment Ltd; Ashford; On-site; GBP 26,000 - 31,000; Part time

Job summary

Ritz Recruitment Ltd in Ashford is seeking a Temporary Customer Service Associate to join a luxury apartment complex. You will greet residents and visitors, answer enquiries, handle maintenance requests, and help coordinate tenancy documentation and records.

This frontline role focuses on delivering a first-class resident experience. The ideal candidate has proven customer service or front-of-house experience, excellent communication, and the ability to work as part of a team while taking

Qualifications

• Proven customer service / front of house / reception experience within a professional environment.
• Experience within property, hotels or hospitality would be an advantage.
• Passionate about providing great customer service and enjoy creating positive experiences for residents, customers and visitors.
• A natural people person who can build strong relationships and communicate confidently with people from all backgrounds.
• Enjoy working as part of a team but are equally comfortable using your initiative and taking ownership of tasks.
• Organised, able to juggle competing priorities, and stay calm and professional in a busy environment.
• Positive, flexible attitude, a willingness to learn, and a genuine desire to make a difference to the resident experience every day.

Responsibilities

• Building strong relationships with residents, colleagues, and key stakeholders to create a positive and supportive community.
• Handling resident enquiries, concerns, and maintenance requests efficiently, always delivering exceptional customer service.
• Supporting resident events, community activities, and local initiatives that enhance the overall living experience.
• Managing day-to-day administration, including resident records, tenancy documentation, communications, and database updates.
• Conducting property viewings, following up on enquiries, supporting leasing activity, and assisting with resident move-ins and move-outs.

Skills

Customer service

Reception

Communication

Teamwork

Organised

People skills

Initiative

Job description

Temporary Customer Service Associate | £13.45ph | Ashford Kent, TN2

Join a prestigious luxury apartment complex as a Customer Service Receptionist, where you'll play a key role in ensuring residents and visitors receive a first-class experience every day.

Key Duties

• Building strong relationships with residents, colleagues, and key stakeholders to create a positive and supportive community.
• Handling resident enquiries, concerns, and maintenance requests efficiently, always delivering exceptional customer service.
• Supporting resident events, community activities, and local initiatives that enhance the overall living experience.
• Managing day-to-day administration, including resident records, tenancy documentation, communications, and database updates.
• Conducting property viewings, following up on enquiries, supporting leasing activity, and assisting with resident move-ins and move-outs.

Experience & Qualifications

• Proven customer service / front of house / reception experience within a professional environment
• Experience within property, hotels or hospitality would be an advantage!
• Passionate about providing great customer service and enjoy creating positive experiences for residents, customers, and visitors.
• A natural people person who can build strong relationships and communicate confidently with people from all backgrounds.
• Enjoy working as part of a team but are equally comfortable using your initiative and taking ownership of tasks.
• Organised, able to juggle competing priorities, and stay calm and professional in a busy environment.
• Positive, flexible attitude, a willingness to learn, and a genuine desire to make a difference to the resident experience every day.

This role is available immediately.