Student Housing Front Desk & Community Coordinator

Ritz Recruitment Ltd; Manchester; On-site; GBP 15,000 - 22,000; Part time

Job summary

Ritz Recruitment Ltd in Manchester (M14) is seeking a friendly Customer Service Assistant to provide front-of-house support, handle resident enquiries, and assist with administration in a vibrant student accommodation community.

The role combines customer service, administration, sales, marketing, and operations. It is a temporary 3-month contract with an immediate start, offering £13.50 per hour.

Qualifications

• Previous experience in a customer-facing role.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to multitask and prioritise.

Responsibilities

• Deliver a welcoming and professional front-of-house service.
• Respond to resident enquiries and resolve issues efficiently.
• Support community events and activities that enhance the resident experience.
• Manage maintenance requests and ensure issues are appropriately logged and tracked.
• Maintain accurate records, databases, and resident documentation.
• Assist with resident communications, notices, and general administration.
• Support move-in and move-out periods, helping ensure a smooth resident journey.
• Support sales and leasing activities to maximise occupancy levels.
• Assist with local marketing activities and community engagement initiatives.
• Support rent collection processes and follow up on outstanding arrears.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Database systems

Team player

Tools

Microsoft Office

Job description

Ritz Recruitment Ltd in Manchester (M14) is seeking a friendly Customer Service Assistant to provide front-of-house support, handle resident enquiries, and assist with administration in a vibrant student accommodation community.

The role combines customer service, administration, sales, marketing, and operations. It is a temporary 3-month contract with an immediate start, offering £13.50 per hour.