Customer Service Assistant Over 18

Tenpin Ltd; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment venue in Northampton is seeking a Customer Service Assistant. The role involves managing reception bookings, addressing enquiries, and hosting events while providing exceptional customer service. Successful candidates will be enthusiastic, flexible, and have strong communication skills. Benefits include retail discounts, free bowling for friends and family, and a supportive environment for career development.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food when working 6+ hours

Enhanced Maternity/Paternity Leave

Life Assurance (2x annual salary)

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Fully flexible schedule including evenings and weekends.
• Approachable, helpful, well-organised with strong attention to detail.

Responsibilities

• Manage reception bookings and address enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Run the Laser Arena and manage karaoke rooms.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

Qualifications & Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Benefits

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.