Customer Service Assistant - Manchester

Tenpin Ltd; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known entertainment center in Manchester seeks a Customer Service Assistant to provide exceptional service and ensure customer enjoyment. The role involves managing bookings, assisting with various activities like parties, and participating in maintaining a vibrant and clean environment. Candidates should bring enthusiasm, strong communication skills, and flexibility in working hours. With numerous benefits including free food, bowling, and career development opportunities, this is a great place to advance your career.

Benefits

Retailer discounts

Free bowling for family and friends

Free food

Enhanced maternity/paternity leave

Health-care cash back scheme

Employee Assistance Programme

Free counselling

Life assurance

Long-service awards

Recommend a friend scheme

On-the-spot rewards

Career development

Qualifications

• Must be enthusiastic and able to work in a fast-paced environment.
• Strong communication skills required for customer interaction.
• Must be fully flexible, including evenings and weekends.

Responsibilities

• Deliver outstanding customer experience at reception.
• Book customers and manage inquiries effectively.
• Oversee various activities like parties and entertainment.

Skills

Determination and enthusiasm

Ability to provide high levels of customer service

Strong communication skills

Flexibility around working patterns

Organized with attention to detail

Strong team player

Job description

Customer Service Assistant – Manchester

Come join our fantastic team.

We love to entertain! It’s in our DNA! … and it’s not just about bowling.

We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age.

Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!

Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers.

This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children’s parties, delivering food to the lanes, keeping the centre clean and tidy.

You’ll be involved in a range of departments, from hosting children’s parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and able to work in a fast‑paced environment
• A nowhere is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working patterns (evening and weekends will be required)
• Approachable and helpful
• Organised, able to multi‑task and attention to detail
• Strong team player

Benefits

• Tenpin Treats – retailer discounts and Best Doctors
• Free bowling for family and friends
• Free food
• Enhanced maternity, paternity, adoption leave
• Medicash health‑care cash back scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 × annual salary
• Long‑service awards
• Recommend a friend scheme
• On‑the‑spot rewards
• Career development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a team member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).