Customer Service Assistant (Checkouts & Service Desk) - Littlehampton, West Sussex

Haskins Garden Centres; Littlehampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family-owned garden centre business in Littlehampton is seeking a Customer Service Assistant. This part-time role on a 12-month contract entails around 30 hours of work each week, including weekends. You will be the first and last point of contact for customers, providing friendly and efficient service. Full training is provided, making it an ideal opportunity even for those new to retail. Benefits include generous discounts, health plans, and holidays.

Benefits

Generous Company Discount scheme

Health Cash Plan

Wellbeing support

Up to 38 days holiday (pro-rata)

Uniform provided

Qualifications

• Previous retail experience is desirable but not essential as full training will be provided.

Responsibilities

• Processing sales at the till point.
• Managing customer enquiries and incoming phone calls.
• Deliver exceptional customer service skills.

Skills

Customer service skills

Cash handling

Job description

Overview

We are recruiting a Customer Service Assistant on a part-time and temporary (12-month contract) basis, working 30 hours per week including alternate weekends.

The role of Customer Service Assistant: you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales, returns, and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

Responsibilities

• Processing
• Sales at the Till Point
• Customer Enquiries
• Managing Incoming Phone Calls
• Cash Handling
• Wrapping and Packing
• Deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts.
• Promote a warm and welcoming atmosphere; demonstrate enthusiasm, patience, and confidence to work independently and as part of a dedicated team.

Qualifications and attributes

• Previous retail experience is desirable but not essential as full training will be provided.

What we offer

• Generous Company Discount scheme
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts
• Cycle Scheme, helping spread the cost of a bike and saving on tax
• Health Cash Plan, including access to a 24-hour online GP service and coverage for dental and optical appointments
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided

Haskins Garden Centres is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.