Customer Service Assistant - Nottingham, England

Ritz Recruitment Ltd; Nottingham; On-site; GBP 16,000 - 22,000; Full time

Job summary

Ritz Recruitment Ltd is seeking a friendly Customer Service Assistant for a Nottingham site. You will be the first point of contact for residents, handling enquiries by phone, email and in person, ensuring smooth check-ins and helpful support.

This role is paid at £13.75 per hour with immediate start dates. Ideal candidates have experience in busy customer service or reception, strong communication, and a proactive, dependable manner to support residents and events at the accommodation.

Qualifications

• Experience in busy customer service, reception, hospitality, hotel or student accommodation environment.
• Excellent communication and interpersonal skills.
• Confident using Microsoft Office and basic IT systems.
• Calm, approachable, organised and dependable.

Responsibilities

• Act as first point of contact for residents and visitors at front desk.
• Handle enquiries professionally via phone, email and face-to-face.
• Maintain accurate records and ensure smooth shift handovers.
• Assist with resident queries, complaints, payments and parcel deliveries.
• Prepare and maintain communal areas while supporting resident events.

Skills

Customer service

Reception

Communication

MS Office

IT literacy

Organization

Tools

Microsoft Office

Job description

Customer Service Assistant - £13.75 per hour

Nottingham (NG1), Immediate Start

A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.

Key Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties

About You

• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed

Customer Service Assistant - Nottingham, England • Nottingham, England