Customer Service Assistant

Wickes; York and North Yorkshire; À distance; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

21+ £12.71/h

18–20 £12.00/h

Under 18 £8.82/h

Gain share bonus (up to £300/mo)

10% employer pension contribution

35 days annual leave

Staff discount

Life assurance

Wellbeing & financial benefits

Résumé du poste

Wickes in the United Kingdom is hiring a customer-focused part-time team member for a 30-hour role with weekend shifts. You will help customers, check out purchases and keep the store well-organised, with training and development opportunities in a friendly, down-to-earth setting.

We offer a benefits package including age-based hourly pay (£12.71 for 21+, £12.00 for 18–20, £8.82 for under 18), plus a potential gain share bonus, pension, generous annual leave and staff discounts.

Qualifications

• Experience in a similar customer-facing role preferred.

Responsabilités

• Assist customers and provide a high level of service.
• Support in-store operations such as stock placement and checkout.
• Contribute to a welcoming and helpful store environment.

Connaissances

Customer service

Communication

Description du poste

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is for a 30 hour part-time contract, we will need to be able to work at least 1 day at the weekend.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age