Customer Service Assistant

Wickes; Ealing; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Gain-share bonus

Pension contribution up to 10%

35 days annual leave

Staff discount 20%

Health cash-back scheme

Cycle-to-work programme

Life assurance

Savings platform

Job summary

Wickes is seeking a customer-focused associate to enhance the in-store experience across all store operations. You will ensure convenient parking, reachable trolleys, friendly payment processes, and well-organized stock.

The role emphasizes delivering excellent service and supporting team members in day-to-day tasks. Responsibilities include helping customers, maintaining a welcoming store, and handling deliveries and inventory placement.

Qualifications

• Customer-focused attitude.
• Strong communication skills.

Responsibilities

• Deliver excellent customer service and support during all store operations.
• Maintain a welcoming and well-stocked store environment.
• Help customers with directions, product location, and inquiries.
• Assist with the handling of deliveries and inventory placement.
• Ensure timely and accurate payment processing.
• Support team members and collaborate on daily store tasks.

Skills

Customer service

Communication

Job description

Role Overview

Your role will focus on the customer experience across all aspects of the store. You will ensure parking is convenient, trolleys are easy to reach, assistance is readily available, stock is well organized, deliveries are on time, and payment processes are friendly and efficient.

Responsibilities

• Deliver excellent customer service and support during all store operations.
• Maintain a welcoming and well-stocked store environment.
• Help customers with directions, product location, and inquiries.
• Assist with the handling of deliveries and inventory placement.
• Ensure timely and accurate payment processing.
• Support team members and collaborate on daily store tasks.

Schedule

The role requires one weekday and one weekend day per week. Shift patterns are as follows:

• Position 1: Sunday 10:00am – 4:30pm; Monday 12:00pm – 6:30pm.
• Position 2: Friday 12:00pm – 8:30pm; Saturday 12:00pm – 7:30pm.

Qualifications

• Customer‑focused attitude and strong communication skills.
• Prior experience in a similar retail or customer service role is preferred.

Benefits

• Competitive pay: £12.71 per hour (21+), £12.00 per hour (18–20), £8.82 per hour (under 18).
• Earn up to £300 per month through a gain‑share bonus.
• Up to 10% employer pension contribution.
• Up to 35 days annual leave, including 8 bank holidays.
• Additional perks: 20% colleague discount, cash‑back health scheme, cycle‑to‑work programme, life assurance, and access to a savings platform.

Diversity & Inclusion

We are a DisabilityConfident Employer and are committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are dedicated to an accessible recruitment process and workplace for everyone.

Salary is dependent on age.