Customer Service Assistant

Wickes; Hertford; On-site; GBP 11,668 - 16,820; Part time

Benefits offered by this job

Up to £300 gain share bonus

Up to 10% employer pension contribution

Colleague discount

35 days leave including bank holidays

Job summary

Wickes in Hertford is seeking individuals for customer-facing roles that emphasize providing excellent service. The role includes assisting customers, managing stock, and ensuring great experiences in-store. Candidates should have a knack for customer engagement and be eager to learn.

Wickes offers competitive pay starting at £12.21 per hour, a benefits package including bonuses, pensions, and up to 35 days of leave. Opportunities for career growth and a focus on inclusivity and wellbeing make this a rewarding workplace.

Qualifications

• Experience working in a customer-facing role is ideal.
• Ability to provide high levels of customer service.
• Willingness to assist and deal with customers daily.

Responsibilities

• Assist customers and ensure a high level of service.
• Create a friendly and helpful environment in the store.
• Support team with stock and deliveries.

Skills

Customer service experience

Communication skills

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up-to-date CV attached. Applications without CVs will not be accepted.

If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you

You’ll be supported with fantastic learning and development and have the opportunity to grow your career with us. We’ll also equip you with a benefits package that includes:

• £12.21 per hour for 21 years and over
• £11.52 per hour for 18 to 20 years old
• £8.47 per hour for under 18 years old
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 bank holidays

Other financial and wellbeing benefits include: colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement or let us know when you apply and we can discuss this as part of your application process.

Apply now

Salary dependent on age. Vacancy Reference #100293.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.