Customer Service Assistant

Mole Valley Farmers Limited; Waingroves; Presencial; GBP 15 000 - 18 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Scottish Widows pension (5% match)

Employee discount up to 25%

Free parking on site

33 days annual leave pro-rated

Training and career progression

Life Assurance

Employee Assistance Programme

Comprehensive colleague benefits

Enhanced Family Leave Policies

Resumo da oferta

Mole Valley Farmers Limited is seeking a friendly Customer Service Assistant to join the Retail team in Ripley. This temporary (3 months), part-time role involves 8 hours per week, including Saturdays, with responsibilities from stock support to customer engagement.

Training will be provided. You’ll contribute to a great shopping experience, uphold store standards, and help maximise sales while adhering to health and safety and GDPR guidelines.

Qualificações

• No prior experience required; full training provided.

Responsabilidades

• Deliver excellent customer service that is friendly, respectful and solution-focused.
• Support store team to maximise sales through product knowledge.
• Take ownership of a department and drive sales with merchandising and promotions.
• Review stock levels and adjust seasonally to meet customer needs.
• Process goods inwards and maintain stock accuracy.
• Ensure visual merchandising standards and store presentation.
• Handle cash and follow company procedures.

Conhecimentos

Customer service

Communication

IT skills

Interpersonal skills

Team attitude

Descrição da oferta de emprego

Customer Service Assistant

Department: Retail

Employment Type: Contract / Temp

Location: Ripley

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Temporary (3 Months)

Hours: Part-time

Hours of Work: 8 Hours per week, working Saturday

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies