Customer Service Assistant

Mole Valley Farmers Limited; United Kingdom; À distance; GBP 15 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Pension scheme (Scottish Widows)

Employee discount (up to 25% in store)

Free parking on site

33 days of annual leave (pro-rated for

Pro-rated annual leave

Excellent training and development

Career progression opportunities

Life Assurance

Employee Assistance Programme

Comprehensive colleague benefits

Enhanced Family Leave Policies

Résumé du poste

Mole Valley Farmers Limited is seeking a friendly Customer Service Assistant to join our Retail team in Ripley on a temporary 3-month contract. This part-time role offers flexible weekend work with 8 hours per week and involves helping customers, stocking shelves, and handling simple inquiries with a customer-first approach.

You’ll gain training in our systems, learn product knowledge, and contribute to presenting products and promotions while upholding health, safety, GDPR guidelines, and store

Qualifications

• No previous experience required; full training will be provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic and approachable attitude.

Responsabilités

• Delivering excellent customer service that is friendly, respectful, and solution-focused.
• Supporting the store team in maximising sales opportunities through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising and promotions.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Connaissances

Customer service

Communication

IT skills

Interpersonal skills

Ability to work under pressure

Outils

POS system

Description du poste

Customer Service Assistant

Department: Retail

Employment Type: Contract / Temp

Location: Ripley

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Temporary (3 Months)

Hours: Part-time

Hours of Work: 8 Hours per week, working Saturday

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies