Customer Service Administrative Assistant (Housing)

Reed Specialist Recruitment; Wembley; On-site; GBP 25,000 - 34,000; Full time

Job summary

Reed Specialist Recruitment is seeking a Customer Service Administrative Assistant to join our Housing team in Wembley. You will be the first point of contact for customers, handling enquiries, complaints and service requests via phone, email, webchat and social media.

You will work in a busy, fast-paced environment, deliver excellent service across multiple channels, update records and support payments and transactions while maintaining data accuracy and adherence to policies.

Qualifications

• Previous customer service and administration experience.
• Experience in a fast-paced environment.
• Strong communication and problem-solving skills.
• Proficient IT skills (Word, Outlook, Excel, Teams).
• GCSEs in English and Maths.

Responsibilities

• Respond to housing-related enquiries and complaints.
• Deliver excellent customer service across multiple channels.
• Resolve customer issues accurately and efficiently.
• Update customer records and maintain databases.
• Process service requests, payments and transactions.
• Support customers with online and self-service options.
• Work closely with colleagues and external partners.
• Handle sensitive and challenging situations professionally.

Skills

Customer service

Administration

Fast-paced environment

Communication

Problem-solving

IT skills

Education

GCSE English & Maths

Tools

Microsoft Word

Outlook

Excel

Teams

Job description

Customer Service Administrative Assistant (Housing)

Pay: 18.65 PAYE / 24.65 Umbrella per hour
Location: Wembley, HA9 0FJ
Contract: Temporary until December 2026

About the Role

We are looking for a Customer Service Administrative Assistant to join a busy Housing team. You will be the first point of contact for customers, handling enquiries, complaints and service requests via phone, email, webchat and social media.

Key Responsibilities

• Respond to housing-related enquiries and complaints.
• Deliver excellent customer service across multiple channels.
• Resolve customer issues efficiently and accurately.
• Update customer records and maintain databases.
• Process service requests, payments and transactions.
• Support customers with online and self-service options.
• Work closely with colleagues and external partners.
• Handle sensitive and challenging situations professionally.
• Maintain accurate records and follow policies and procedures.

What We're Looking For

• Previous customer service and administration experience.
• Experience working in a fast-paced environment.
• Strong communication and problem-solving skills.
• Good IT skills, including Microsoft Word, Outlook, Excel and Teams.
• Ability to manage a high volume of enquiries.
• Organised, accurate and customer-focused approach.
• GCSEs (or equivalent) in English and Maths.