Customer Services Assistant

Get Staffed; Byfleet; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension

Free parking

On-site parking

Job summary

Get Staffed in Byfleet is hiring a Customer Services Assistant to support clients and internal teams with clerical tasks and data entry. The role focuses on accurate record-keeping, timely responses to inquiries, and professional communication across phone and email channels.

The position is full-time and permanent, offering training and opportunities to develop organisational skills in a fast-paced environment. A positive approach and proactive problem-solving are valued.

Qualifications

• Experience in clerical tasks with accuracy and attention to detail.
• Strong data entry skills with the ability to manage large volumes of information.
• Excellent phone etiquette and interpersonal skills for client communication.
• Proactive approach to problem-solving and delivering high-quality service.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Maintain accurate client records and databases through diligent data entry.
• Assist with administrative tasks including managing correspondence and preparing documents.
• Ensure effective communication with clients via phone and email and demonstrate excellent phone etiquette.
• Collaborate with team members to enhance service delivery and improve client experiences.

Skills

Clerical skills

Data entry

Computer literacy

Phone etiquette

Organization

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Customer Services Assistant

£29,741.40 per annum

Byfleet

Full-Time | Permanent

We are seeking a dedicated and detail-oriented Customer Services Assistant to join our team. The ideal candidate will play a pivotal role in ensuring exceptional client satisfaction by providing administrative support and managing client interactions efficiently. This position requires strong organisational skills, proficiency in clerical tasks, and the ability to handle multiple responsibilities in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Maintain accurate client records and databases through diligent data entry.
• Assist with administrative tasks including managing correspondence and preparing documents.
• Ensure effective communication with clients via phone and email and demonstrating excellent phone etiquette.
• Collaborate with team members to enhance service delivery and improve client experiences.

Skills:

• Proficient in clerical tasks with a strong focus on accuracy and attention to detail.
• Competent in using computer software.
• Strong data entry skills with the ability to manage large volumes of information effectively.
• Excellent phone etiquette and interpersonal skills for effective client communication.
• Highly organised with the ability to prioritise tasks and manage time efficiently.
• A proactive approach to problem-solving and a commitment to delivering high-quality service.

Previous experience working in the courier sector would be a distinct advantage although it is not essential as full training will be provided. If you are passionate about client service and possess the necessary skills to thrive in this role, we encourage you to apply.

Hours of Work

Monday to Friday, 8am to 6pm (from office), with a daily 1-hour unpaid break plus rostered Saturday working from home, 8am to 12pm (after training), which is paid as overtime on top of the basic pay.

Benefits:

• Company pension
• Free parking
• On-site parking