Customer Services Executive

Office Angels; Merton; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave plus Bank Holiday

Hybrid working after training period

Quarterly team social events

Modern Wimbledon office with excellent

Ongoing development opportunities

Mon-Fri, 9:00am - 5:00pm

Job summary

Office Angels invites applications for a Customer Advisor role based in Wimbledon, offering hybrid working after training and a 9:00am-5:00pm schedule. The role focuses on handling email, phone and website inquiries to deliver a standout customer experience.

You’ll respond to inquiries, provide accurate advice, process orders and support the sales team. The position emphasizes relationship-building with customers and cross-team collaboration.

Qualifications

• Excellent communication skills, both written and verbal.
• Ideally from either a training or delivery background.
• Strong organisational skills and attention to detail.
• Customer service or sales support experience.
• Confident using Microsoft Office, particularly Word and Excel.
• A proactive, positive and team-focused approach.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Responding to customer enquiries via phone, email and website
• Providing helpful, accurate and professional advice to customers
• Following up on enquiries to maximise sales opportunities
• Processing customer orders and maintaining CRM records accurately
• Supporting the sales team with outbound campaigns and lead generation
• Building strong relationships with new and existing customers
• Ensuring excellent customer service at every stage of the customer journey
• Working closely with internal teams to deliver a seamless customer experience

Skills

Communication skills

Training background

Organization

Customer service

Team player

Prioritisation

Tools

Microsoft Office

Job description

Join our friendly and growing team as a Customer Advisor, supporting customers through email, phone and web enquiries while delivering an exceptional customer experience. This is a fantastic opportunity for someone who enjoys building relationships.

What You'll Be Doing

Customer Services Executive

Wimbledon | 9:00am - 5:00pm | Hybrid Working (After training) | Start Date: ASAP - Salary - £26-30k

• Responding to customer enquiries via phone, email and website
• Providing helpful, accurate and professional advice to customers
• Following up on enquiries to maximise sales opportunities
• Processing customer orders and maintaining CRM records accurately
• Supporting the sales team with outbound campaigns and lead generation
• Building strong relationships with new and existing customers
• Ensuring excellent customer service at every stage of the customer journey
• Working closely with internal teams to deliver a seamless customer experience

What We're Looking For

• Excellent communication skills, both written and verbal
• Ideally from either a training or delivery background
• Strong organisational skills and attention to detail
• Customer service or sales support experience
• Confident using Microsoft Office, particularly Word and Excel
• A proactive, positive and team-focused approach
• Ability to prioritise workload and meet deadlines

What We Offer

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Hybrid working after successful training period
• Quarterly team social events
• Modern Central Wimbledon office with fantastic transport links
• Supportive team environment and ongoing development opportunities
• Monday to Friday, 9:00am - 5:00pm working hours

Desired Skills and Experience

Excellent Customer Service skills, able to deal with objections, calm under pressure - team player

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.