Customer Service & Operations Assistant

TN Talent Recruitment Ltd; Derby; On-site; GBP 25,000 - 31,000; Full time

Job summary

TN Talent Recruitment Ltd is seeking a Customer Service & Operations Assistant in Derby. The role blends customer service with practical operational duties in a busy, established business.

Salary £28,100 per annum, hours Monday to Friday 8:30am–5:30pm with Saturday every other, 8:30am–12:00pm, time off in lieu. You will interact with customers face-to-face, by phone and email, coordinate bookings and collections, complete documentation, and support the wider team.

Qualifications

• Previous customer service, administration or operational experience
• A full UK driving licence held for at least 12 months, with no more than 6 points
• Confidence driving as part of your working day
• Good communication and people skills
• Strong attention to detail
• Basic IT and administration skills
• The ability to work at pace and use your own initiative
• A flexible, hands-on approach and willingness to support the wider team

Responsibilities

• Dealing with customers face-to-face, over the phone and by email
• Coordinating bookings, collections and deliveries
• Completing customer paperwork and checking documentation
• Updating systems and maintaining accurate records
• Getting out and about to complete collections and deliveries when required
• Carrying out basic checks and reporting any issues
• Helping resolve customer queries quickly and professionally
• Supporting colleagues with the day-to-day running of the operation
• Managing changing priorities within a busy working environment

Skills

Customer service

Administration

Operational experience

Driving licence

Communication

Attention to detail

IT skills

Initiative

Team support

Job description

Customer Service & Operations Assistant

Salary: £28,100 per annum

Hours: Monday to Friday, 8:30am - 5:30pm

Saturday: Every other Saturday, 8:30am - 12:00pm, with time off in lieu

Contract: Permanent, Full-Time

We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business.

This is a varied, hands‑on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day.

You'll speak with customers face-to-face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed.

Your Day-to-Day

• Dealing with customers face-to-face, over the phone and by email


• Coordinating bookings, collections and deliveries


• Completing customer paperwork and checking documentation


• Updating systems and maintaining accurate records


• Getting out and about to complete collections and deliveries when required


• Carrying out basic checks and reporting any issues


• Helping resolve customer queries quickly and professionally


• Supporting colleagues with the day-to-day running of the operation


• Managing changing priorities within a busy working environment

What We're Looking For

You’ll need to be confident, reliable and comfortable dealing with different people throughout the day. We’re particularly interested in someone who enjoys a role with plenty of variety and isn’t afraid to get stuck in.

You’ll also need:

• Previous customer service, administration or operational experience


• A full UK driving licence held for at least 12 months, with no more than 6 points


• Confidence driving as part of your working day


• Good communication and people skills


• Strong attention to detail


• Basic IT and administration skills


• The ability to work at pace and use your own initiative


• A flexible, hands‑on approach and willingness to support the wider team

If you're looking for a permanent role where you're not stuck doing the same thing every day and enjoy combining customer interaction with practical responsibilities, we'd be keen to hear from you