Customer Services Administrator

Confidential; Knutsford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential in Knutsford is seeking a Customer Service Administrator to join a friendly, supportive operations team. You will provide day-to-day admin support, respond to enquiries via phone and email, and help deliver a smooth customer experience with full training provided.

Ideal candidates have 6–12 months in administration or customer service, strong communication skills, and good IT literacy. You’ll maintain accurate records, liaise with colleagues and suppliers, and help the team meet

Qualifications

• 6-12 months' experience in an administration, customer service or office support role.
• Friendly and professional telephone manner.
• Good written and verbal communication skills.
• Basic IT skills, including Microsoft Office.
• Strong attention to detail and good organisational skills.
• Ability to manage workload and work to deadlines.
• Positive attitude, willingness to learn and a proactive approach.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide excellent customer service and ensure queries are resolved promptly.
• Prepare customer quotations and supporting documentation.
• Update and maintain accurate customer records using the company's internal system.
• Liaise with colleagues and external suppliers to coordinate customer requests.
• Support the wider team with general administrative tasks.
• Ensure all customer information is recorded accurately and kept up to date.

Skills

Telephone skills

Communication

Office IT

Attention to detail

Organisational skills

Workload management

Positive attitude

Tools

Microsoft Office

Job description

Customer Service Administrator

About the Team

You'll be joining a friendly and supportive team that prides itself on delivering excellent customer service. Working alongside experienced colleagues, you'll receive full training and have the opportunity to develop your skills within a growing business that values teamwork, customer care and continuous improvement.

Due to continued growth, our client is looking to recruit a Customer Service Administrator to support their busy operations team.

The Role

This is an excellent opportunity for someone at the beginning of their career who has gained around 6-12 months' experience in an administration or customer service role and is looking to build their skills in a supportive office environment.

Reporting to the Service Manager, you'll provide day-to-day administrative support while assisting customers with enquiries and ensuring a smooth customer experience. Full training will be provided, so a positive attitude and willingness to learn are just as important as previous experience.

Key Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide excellent customer service and ensure queries are resolved promptly.
• Prepare customer quotations and supporting documentation.
• Update and maintain accurate customer records using the company's internal system.
• Liaise with colleagues and external suppliers to help coordinate customer requests.
• Support the wider team with general administrative tasks.
• Ensure all customer information is recorded accurately and kept up to date.

About You

We're looking for someone who is enthusiastic, organised and enjoys helping people.

Ideally, you'll have:

• 6-12 months' experience in an administration, customer service or office support role.
• A friendly and professional telephone manner.
• Good written and verbal communication skills.
• Basic IT skills, including Microsoft Office.
• Strong attention to detail and good organisational skills.
• The ability to manage your workload and work to deadlines.
• A positive attitude, willingness to learn and a proactive approach.

What's on Offer

This is a fantastic opportunity to join a growing business that is committed to delivering outstanding customer service while making a positive environmental impact. You'll receive full training, ongoing support and the opportunity to develop your career within a friendly and collaborative team.