Customer Service Assistant

Colonial Group; Wellow; On-site; GBP 17,000 - 19,000; Part time

Job summary

Colonial Group is seeking a Customer Service Assistant for term-time operation, Monday to Friday 10:00 am – 2:00 pm. This role focuses on delivering friendly, professional support to customers in person, over the phone, or online.

You will greet customers, provide product and policy information, handle enquiries, and assist with transactions while keeping the service area welcoming and efficient. An approachable, proactive attitude is essential.

Qualifications

• Customer service mindset and friendly approach.
• Clear communication with customers and teammates.
• Experience in a front-of-house or customer service role.
• Ability to troubleshoot and resolve issues promptly.
• Comfort with using tills, booking platforms, or IT systems.

Responsibilities

• Greet and assist customers with queries, purchases, or service requests.
• Provide accurate information on products, services and policies.
• Handle customer enquiries via phone, email, and in person.
• Resolve complaints or escape issues where appropriate.
• Maintain a tidy, welcoming environment or service area.
• Process transactions, orders, and returns accurately.
• Keep up to date with company offerings and promotions.

Skills

Customer focus

Communication

Experience in CSR

Problem solving

IT systems literacy

Calm under pressure

Team support mindset

Job description

Working Pattern: Monday to Friday, term time only 10:00 am - 2:00 pm

Salary: £12.71

Job ID: 7913

What you'll be serving up

As aCustomer Service Assistant, you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escape issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks

The ingredients you'll bring

• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team