Customer Service Assistant

Wickes; Exeter; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Gain share bonus

Employer pension contribution

35 days annual leave

Colleague discount

Life assurance

Health and wellbeing benefits

Job summary

Wickes in Exeter is seeking a customer-focused associate for a part-time, 20-hour per week position. You’ll ensure a welcoming store environment, assist customers, manage stock placement and support efficient deliveries.

Training and development are provided, with opportunities to grow your career. The role emphasizes a down-to-earth workplace, flexible weekday scheduling, and a supportive benefits package.

Qualifications

• Experience in a similar customer-facing role preferred.
• Excellent customer service skills and a friendly attitude.
• Flexible weekend availability required.

Responsibilities

• Assist customers and provide high levels of service.
• Ensure store presentation, stock placement and readiness for deliveries.
• Support payment processes and help maintain a smooth shopping experience.

Skills

Customer service experience

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 20

Posted: 01-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shift Pattern...

This 20-hour position offers highly flexible weekday scheduling tailored to suit both candidate and business needs, requiring essential Saturday availability and optional, but desirable, Sunday hours.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.


• Up to £300 per month gain share bonus


• Up to 10% employer pension contribution


• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.


• Up to £300 per month gain share bonus


• Up to 10% employer pension contribution


• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.