Customer Service Assistant

Wickes; Bocking; On-site; GBP 12,000 - 19,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

35 days annual leave including bankhol

Employee discount

Cycle to work

Life assurance

Aviva Digital GP

Job summary

Wickes in the United Kingdom is seeking a customer-focused team member for a part-time role. You will engage with shoppers, assist with purchases, and maintain a welcoming store environment. The role includes shifts that fit around other commitments and provides training and development opportunities.

We offer a range of benefits and a friendly, supportive workplace. This is a great chance to grow within a well-known home improvement retailer while delivering excellent customer service every day.

Qualifications

• Experience in a customer-facing role is preferred.
• A focus on delivering excellent service to every customer.
• Able to adapt to a fast-paced retail environment.

Responsibilities

• Assist customers with queries and purchases.
• Keep shelves well stocked and organized for easy access.
• Support store operations and help maintain a clean, welcoming environment.
• Ensure a positive shopping experience and promote our rewards and benefits.

Skills

Customer service

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 12

Posted: 01-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts....

We have three roles available, 2 x 12 hour and 1 x 15 hours.

These shifts will be a mixture of weekend and late work, see an example below. Please ensure you can make these hours when applying.

Example shifts:

12 Hours / Week (Late Shift Pattern): Thursday, Friday, and Saturday (4 hours per late shift).

12 Hours / Week (Weekend & Midweek): Thursday (5 hours) and Sunday (7 hours).

15 Hours / Week (Weekend & Midweek Lates): Thursday (4 hours late), Friday (4 hours late), and Saturday or Sunday (7 hours).

About you...

Every day you’ll dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .