Customer Service & Operations Assistant

TN Talent Recruitment Ltd; Derby; On-site; GBP 25,000 - 31,000; Full time

Job summary

TN Talent Recruitment Ltd in Derby is seeking a confident Customer Service & Operations Assistant for a busy, hands-on role combining customer service with operational tasks.

You'll speak with customers face-to-face, on the phone and by email, coordinate bookings and deliveries, and keep documentation and systems up to date. This permanent, full-time role includes occasional Saturday work and offers opportunities to support the wider team.

Qualifications

• Experience in customer service, administration or operations.
• Full UK driving licence held for at least 12 months with ≤6 points.
• Strong communication and people skills.
• Excellent attention to detail and IT basics.
• Ability to work at pace with initiative.

Responsibilities

• Dealing with customers face-to-face, over the phone and by email
• Coordinating bookings, collections and deliveries
• Completing customer paperwork and checking documentation
• Updating systems and maintaining accurate records
• Getting out and about to complete collections and deliveries when required
• Carrying out basic checks and reporting any issues
• Helping resolve customer queries quickly and professionally
• Supporting colleagues with day-to-day running of the operation
• Managing changing priorities within a busy working environment

Skills

Customer service

Administration

Operations

Communication

Attention to detail

IT skills

Driving license

Tools

IT systems

Job description

Customer Service & Operations Assistant

Salary: £28,100 per annum

Hours: Monday to Friday, 8:30am - 5:30pm

Saturday: Every other Saturday, 8:30am - 12:00pm, with time off in lieu

Contract: Permanent, Full-Time

We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business.

This is a varied, hands‑on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day.

You’ll speak with customers face‑to‑face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed.

Your Day-to-Day

• Dealing with customers face‑to‑face, over the phone and by email
• Coordinating bookings, collections and deliveries
• Completing customer paperwork and checking documentation
• Updating systems and maintaining accurate records
• Getting out and about to complete collections and deliveries when required
• Carrying out basic checks and reporting any issues
• Helping resolve customer queries quickly and professionally
• Supporting colleagues with the day‑to‑day running of the operation
• Managing changing priorities within a busy working environment

What We're Looking For

You'll need to be confident, reliable and comfortable dealing with different people throughout the day. We're particularly interested in someone who enjoys a role with plenty of variety and isn't afraid to get stuck in.

You’ll also need:

• Previous customer service, administration or operational experience
• A full UK driving licence held for at least 12 months, with no more than 6 points
• Confidence driving as part of your working day
• Good communication and people skills
• Strong attention to detail
• Basic IT and administration skills
• The ability to work at pace and use your own initiative
• A flexible, hands‑on approach and willingness to support the wider team

If you're looking for a permanent role where you're not stuck doing the same thing every day and enjoy combining customer interaction with practical responsibilities, we'd be keen to hear from you