Customer Service Assistant

East of England Cooperative; Stowmarket; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local cooperative in Stowmarket seeks a Customer Service Assistant to support high standards of customer service and engage with the community. The ideal candidate will be friendly, reliable, and self-motivated. Benefits include competitive rates, store discounts, and professional development opportunities. Flexibility in shift patterns is also emphasized.

Benefits

Competitive pay rates

20% store discount

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Training and apprenticeship opportunities

Discounts with over 900 retailers

Financial wellbeing support

Employee Recognition Scheme

24/7 remote GP service

Employee Assistance Programme

Qualifications

• Must have passed the school leaver's age.
• Willing to learn and adapt.

Responsibilities

• Support the store in delivering high standards of customer service.
• Engage with the local community.
• Work as part of a diverse and motivated team.

Skills

Friendly and approachable

Effective communication skills

Basic numeracy

Literacy

IT skills

Positive attitude

Engaged and self-motivated

Reliable team player

Job description

Come and join our team!

As a Customer Service Assistant (CSA), you will support your store in delivering high standards of customer service, availability, presentation, compliance, and engagement with your local community.

You will work as part of a diverse and motivated team that aims to attract and delight both new and existing customers, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role here.

Normal working pattern for this role:

Working Day	Shift start/end time
Wednesday	12 noon - 5pm

Our working patterns are non-contractual and may be subject to change.

The person we are looking for:

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age, please visit: https://www.gov.uk/know-when-you-can-leave-school

Perks of the job:

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them progress in their careers and reach their full potential. Our benefits include:

• Competitive pay rates
• 20% store discount and discounts across our family of businesses
• 22 days holiday plus bank holidays, increasing with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Training and apprenticeship opportunities
• Discounts, deals, and cashback with over 900 retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• 24/7 remote GP service, including prescriptions, fitness, nutrition, and counselling
• Employee Assistance Programme

We understand the importance of flexibility to balance work with personal commitments, such as studying or caring responsibilities. We aim to create shift patterns that work for both our co-op and our colleagues.

*Enhanced on statutory terms, subject to service criteria.