Customer Service Assistant

SEA LIFE; Gorleston-on-Sea; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading aquatic attraction in Gorleston-on-Sea is seeking a friendly and dynamic team member to provide outstanding customer service and engage with guests. Responsibilities include welcoming visitors, delivering talks about marine life, and ensuring everyone has a fun and educational experience. This role requires flexibility to work weekends and holidays, with a pay rate of GBP £12.31 per hour. Enjoy benefits such as discounts and a monthly bonus scheme.

Benefits

Monthly Bonus Scheme based on guest satisfaction

25% discount in our retail shops and restaurants

40% off LEGO online

Merlin Magic Pass for free tickets

Employee pricing up to 55% off cinema tickets

Qualifications

• Experience in attractions, entertainment, or customer service based roles preferred.
• Confident communicator with excellent listening and motivational skills.
• Self-motivated and able to work independently or as part of a team.

Responsibilities

• Offer a warm welcome and answer curious questions.
• Provide excellent customer service for an unforgettable experience.
• Deliver public talks and support school or VIP visits.

Skills

Customer service

Communication

Teamwork

Dynamic attitude

Job description

What you'll bring to the team

Dive Into a Job That’s Full of FUN in Great Yarmouth!

Are you ready to make a splash this season? At SEA LIFE Great Yarmouth, you’ll work in a world where sharks glide by, sea turtles paddle past and every day brings something new and exciting!

Your Role:

As the first friendly face our explorers meet, you’ll:

• Offer a warm welcome and answer curious questions.
• Work in admissions or retail, helping guests get their day started swimmingly.
• Provide excellent customer service, ensuring every visitor has a fun, educational and unforgettable experience.
• Confidently deliver public talks and support school or VIP visits.
• Share your passion for the weird, wonderful and totally gross creatures of the ocean.

Whether you’re helping someone choose the perfect souvenir or sharing fun facts about our animals, you’ll be at the heart of the action.

This is a seasonal contract offering a minimum of 5 hours per week. Flexibility is key, as shifts will include weekends and bank holidays.

Qualifications & Experience

• Experience in attractions, entertainment, or customer service based roles preferred.
• Fun, dynamic and friendly, with a big can do attitude and boundless energy.
• A confident communicator with excellent listening and motivational skills.
• Comfortable working in busy environments, including loud noise levels and confined spaces.
• Self motivated and able to work independently or as part of a team.
• Confident delivering talks and engaging with guests of all ages.
• Flexible and happy to work a variety of shifts, including weekends, holidays and special events.

Benefits

• Monthly Bonus Scheme based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.