Customer Service Assistant

Future Publishing; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

An innovative technology firm based in Cardiff is seeking a Customer Service Agent. In this hybrid role, you will resolve queries and deliver excellent service through multiple channels. Desired candidates should have a background in customer service with the ability to empathize with customers. The role offers a salary of £25,000 and various perks including uncapped leave and profit sharing bonuses.

Benefits

Uncapped leave

Profit sharing bonus

Wellbeing support

Share Incentive Plan

Qualifications

• Experience in delivering excellent customer service in various settings.
• Familiarity with financial services and FCA guidelines.
• Ability to handle queries through multiple communication channels.

Responsibilities

• Resolve customer queries effectively across channels.
• Demonstrate excellent listening skills and empathy.
• Work alongside team members to achieve service excellence.

Skills

Customer service experience

Multi-channel communication

Empathy

Job description

What you'll be doing

We are a business with one mighty mission: to save people time and money, sustainably. Our innovative and ever-evolving technology takes the boredom, confusion and time-wasting out of sorting household bills. And we're constantly growing - by investing in our staff, promoting creativity and nurturing new talent, we stay at the front of our industry and push in new directions

As a Customer Service Agent you will ensure that we can resolve customer queries and deliver excellent customer service, you'll demonstrate excellent listening skills and will show empathy to customers across multiple channels including telephone, email, social media and reviews. You'll have knowledge of what it is to work in the financial services industry following FCA guidelines and will understand frustrations that customers may have with knowledge around insurance products and provider

Experience that will put you ahead of the curve

• Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers, we're very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
• Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.

What's in it for you

The expected salary for this role is £25,000

This role is being offered as a Fixed Term Contract for an initial period of 6 months

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P8

Who are we…

We're Go.Compare, part of Future PLC. You've probably heard of us - we're a price comparison site passionate about finding our customers savvy insurance deals. We're a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.

We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams' hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we've built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority.

A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we're still going strong. Based at our office in Cardiff, we've worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

#LI-Hybrid