Customer Service Apprentice: Learn & Grow

Network Plus

Worsley

On-site

GBP 23,000 - 26,000

Full time

5 days ago

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Job summary

Network Plus in Worsley is offering an Apprentice Customer Service Advisor role on an apprenticeship scheme. You will learn by doing, supporting the customer team on United Utilities contracts, handling enquiries by phone, website and email, and visiting sites when required.

You will be enrolled on a level 2 or level 3 apprenticeship in customer service, gaining hands-on experience while developing communication and IT skills, including Excel and Word, with a clear path to a rewarding career

Qualifications

A positive attitude and a willingness to learn.
Great communication and organisational skills, or the enthusiasm to develop them over time.
Proficient IT skills or the willingness to learn (Excel and Word essential).
A full UK driving licence or working towards obtaining one.

Responsibilities

Help the team give great customer service to everyone, with support and guidance.
Assist in completing tasks well and on time, learning how to manage time and priorities.
Help update customer and company information, making sure any issues are recorded and passed on correctly.
Learn how to solve customer problems, working towards company targets with support.
You will help to talk to our customers and learn how to communicate clearly and professionally.
Maintain confidentiality and follow company policies