Apprentice Customer Service Advisor

Go Traffic Management Limited; Greater Manchester; On-site; GBP 23,000 - 26,000; Full time

Job summary

Network Plus, based in Worsley, is recruiting an Apprentice Customer Service Advisor to join the Apprenticeship Recruitment team on a permanent basis. You'll support the Customer team on United Utilities contracts, handling enquiries by phone, website and email, and may meet customers on site as you learn the job.

You will enroll on a level 2 or 3 apprenticeship in customer service, and gain hands-on training with skilled colleagues.

Qualifications

• A positive attitude and willingness to learn.
• Great communication and organisational skills.
• Proficient IT skills and willingness to learn Excel and Word.
• Full UK driving licence or working towards one.

Responsibilities

• Help the team give great customer service to everyone, with support and guidance.
• Assist in completing tasks well and on time, learning how to manage time and priorities.
• Help update customer and company information, making sure any issues are recorded and passed on correctly.
• Learn how to solve customer problems, working towards company targets with support.
• Talk to our customers clearly and professionally.
• Maintain confidentiality and follow company policies.

Skills

Positive attitude

Communication skills

Organisational skills

Willingness to learn

Education

Full UK driving licence

Tools

Excel

Word

Job description

Apprentice Customer Service Advisor

Department: Apprenticeship Recruitment

Employment Type: Permanent

Location: Worsley

Compensation: £22,568 - £26,437 / year

Description

At Network Plus we’re shaping the future of essential infrastructure, and we want you to be a part of it. Kick-start your career in customer service with hands‑on training and development.

As an Apprentice Customer Service Advisor, you’ll be supporting the Customer team on our United Utilities contracts of work. Working as part of the team, you will get hands‑on experience answering customer and client enquiries by phone, website and email, as well as meeting customers face to face whilst visiting our operational sites. Guided by skilled colleagues, you’ll learn how to deliver outstanding service and make sure daily tasks run smoothly. Every day will offer new opportunities to learn, grow your confidence and shape your path for a rewarding future in customer service.

As part of your role. You will be enrolled onto a level 2 (or 3) apprenticeship in customer service, based on your current level of qualification.

Key Responsibilities

We are looking for an apprentice to;

• Help the team give great customer service to everyone, with support and guidance
• Assist in completing tasks well and on time, learning how to manage time and priorities
• Help update customer and company information, making sure any issues are recorded and passed on correctly.
• Learn how to solve customer problems, working towards company targets with support.
• You will help to talk to our customers and learn how to communicate clearly and professionally.
• Maintain confidentiality and follow company policies

Experience and Qualifications

• A positive attitude and a willingness to learn.
• Great communication and organisational skills, or the enthusiasm to develop them over time.
• Proficient IT skills or the willingness to learn (Excel and Word essential).
• A full UK driving licence or working towards obtaining one.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.