Apprentice Customer Service Advisor

Network Plus; Worsley; On-site; GBP 23,000 - 26,000; Full time

Job summary

Network Plus in Worsley is offering an Apprentice Customer Service Advisor role on an apprenticeship scheme. You will learn by doing, supporting the customer team on United Utilities contracts, handling enquiries by phone, website and email, and visiting sites when required.

You will be enrolled on a level 2 or level 3 apprenticeship in customer service, gaining hands-on experience while developing communication and IT skills, including Excel and Word, with a clear path to a rewarding career

Qualifications

• A positive attitude and a willingness to learn.
• Great communication and organisational skills, or the enthusiasm to develop them over time.
• Proficient IT skills or the willingness to learn (Excel and Word essential).
• A full UK driving licence or working towards obtaining one.

Responsibilities

• Help the team give great customer service to everyone, with support and guidance.
• Assist in completing tasks well and on time, learning how to manage time and priorities.
• Help update customer and company information, making sure any issues are recorded and passed on correctly.
• Learn how to solve customer problems, working towards company targets with support.
• You will help to talk to our customers and learn how to communicate clearly and professionally.
• Maintain confidentiality and follow company policies

Skills

Great communication

Organisational skills

Proficient IT skills

Driving licence

Education

Level 2/3 apprenticeship in customer service

Tools

Excel

Word

Job description

Description

At Network Plus we’re shaping the future of essential infrastructure, and we want you to be a part of it. Kick-start your career in customer service with hands-on training and development.

Department: Apprenticeship Recruitment

Location: Worsley

Compensation

£22,568 - £26,437 / year

Description

At Network Plus we’re shaping the future of essential infrastructure, and we want you to be a part of it. Kick-start your career in customer service with hands-on training and development.

As an Apprentice Customer Service Advisor, you’ll be supporting the Customer team on our United Utilities contracts of work. Working as part of the team, you will get hands‑on experience answering customer and client enquiries by phone, website and email, as well as meeting customers face to face whilst visiting our operational sites. Guided by skilled colleagues, you’ll learn how to deliver outstanding service and make sure daily tasks run smoothly. Every day will offer new opportunities to learn, grow your confidence and shape your path for a rewarding future in customer service.

As part of your role. You will be enrolled onto a level 2 (or 3) apprenticeship in customer service, based on your current level of qualification.

Key Responsibilities

We are looking for an apprentice to;

• Help the team give great customer service to everyone, with support and guidance
• Assist in completing tasks well and on time, learning how to manage time and priorities
• Help update customer and company information, making sure any issues are recorded and passed on correctly.
• Learn how to solve customer problems, working towards company targets with support.
• You will help to talk to our customers and learn how to communicate clearly and professionally.
• Maintain confidentiality and follow company policies

Experience and Qualifications

• A positive attitude and a willingness to learn.
• Great communication and organisational skills, or the enthusiasm to develop them over time.
• Proficient IT skills or the willingness to learn (Excel and Word essential).
• A full UK driving licence or working towards obtaining one.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.