Apprentice Customer Service Advisor: Hands‑On Training & Growth

Go Traffic Management Limited; Greater Manchester; On-site; GBP 23,000 - 26,000; Full time

Job summary

Network Plus, based in Worsley, is recruiting an Apprentice Customer Service Advisor to join the Apprenticeship Recruitment team on a permanent basis. You'll support the Customer team on United Utilities contracts, handling enquiries by phone, website and email, and may meet customers on site as you learn the job.

You will enroll on a level 2 or 3 apprenticeship in customer service, and gain hands-on training with skilled colleagues.

Qualifications

• A positive attitude and willingness to learn.
• Great communication and organisational skills.
• Proficient IT skills and willingness to learn Excel and Word.
• Full UK driving licence or working towards one.

Responsibilities

• Help the team give great customer service to everyone, with support and guidance.
• Assist in completing tasks well and on time, learning how to manage time and priorities.
• Help update customer and company information, making sure any issues are recorded and passed on correctly.
• Learn how to solve customer problems, working towards company targets with support.
• Talk to our customers clearly and professionally.
• Maintain confidentiality and follow company policies.

Skills

Positive attitude

Communication skills

Organisational skills

Willingness to learn

Education

Full UK driving licence

Tools

Excel

Word

Job description

Network Plus, based in Worsley, is recruiting an Apprentice Customer Service Advisor to join the Apprenticeship Recruitment team on a permanent basis. You'll support the Customer team on United Utilities contracts, handling enquiries by phone, website and email, and may meet customers on site as you learn the job.

You will enroll on a level 2 or 3 apprenticeship in customer service, and gain hands-on training with skilled colleagues.