Customer Service Apprentice — Launch Your Multichannel Career

JAM Recruitment Ltd; Manchester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension up to 10% match

Simply Health plan

Loans & savings access

Flexible working

Job summary

Onward Homes is seeking a Customer Service Apprentice in Manchester. The role offers a 35-hour week with an 18-month Level 3 apprenticeship, paying £24,479 per year on a fixed-term contract basis.

You’ll handle enquiries, resolve issues, and support customers across multiple channels, while enjoying generous leave, pension contributions, and a health plan. Based in the Commercial Services team at S4B, you'll develop skills through structured training and real-life experience, with entry

Qualifications

• Minimum 3 GCSEs (A*-E) or equivalent, with English and Maths aligned to entry.
• Interest in delivering high quality customer service across channels.
• Ability to work independently and as part of a team.

Responsibilities

• Handle enquiries and resolve issues for customers across channels.
• Provide accurate information in line with processes and standards.
• Support the Council's housing-related services and administration tasks.
• Contribute to a positive customer experience and first point of contact resolution.

Skills

Customer service interest

Multi-channel support

Teamwork

Problem solving

Education

GCSEs English/Maths

Tools

IT packages

Job description

Onward Homes is seeking a Customer Service Apprentice in Manchester. The role offers a 35-hour week with an 18-month Level 3 apprenticeship, paying £24,479 per year on a fixed-term contract basis.

You’ll handle enquiries, resolve issues, and support customers across multiple channels, while enjoying generous leave, pension contributions, and a health plan. Based in the Commercial Services team at S4B, you'll develop skills through structured training and real-life experience, with entry