Customer Service Apprentice — Hands-On Training & Growth

Go Traffic Management Limited; Boothstown; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Network Plus is hiring an Apprentice Customer Service Advisor to join our Apprenticeship Recruitment team in Worsley. You will support the Customer team on United Utilities contracts, handling enquiries by phone, website and email, and visiting sites as needed.

You will be enrolled onto a level 2 (or 3) apprenticeship in customer service, with hands-on training and development to build a rewarding career in customer service.

Qualifications

• Positive attitude and willingness to learn.
• Strong communication and organisational skills; willingness to develop.
• Proficient IT skills or willing to learn; Excel and Word essential.
• UK driving licence or working towards obtaining one.

Responsibilities

• Help the team give great customer service to everyone, with support and guidance.
• Assist in completing tasks well and on time, learning how to manage time and priorities.
• Help update customer and company information, making sure any issues are recorded and passed on correctly.
• Learn how to solve customer problems, working towards company targets with support.
• You will help to talk to our customers and learn how to communicate clearly and professionally.
• Maintain confidentiality and follow company policies.

Skills

Communication skills

Organisational skills

Positive attitude

Education

Level 2/3 Apprenticeship in Customer Service

Tools

Excel

Word

Job description

Network Plus is hiring an Apprentice Customer Service Advisor to join our Apprenticeship Recruitment team in Worsley. You will support the Customer team on United Utilities contracts, handling enquiries by phone, website and email, and visiting sites as needed.

You will be enrolled onto a level 2 (or 3) apprenticeship in customer service, with hands-on training and development to build a rewarding career in customer service.