Customer Service Apprentice: Front Desk & Member Care

The Growth Company: Education & Skills; Manchester; On-site; GBP 15,000 - 20,000; Full time

Job summary

The Growth Company: Education & Skills is offering a Customer Service Apprentice position at the Didsbury Black Belt Academy in Manchester. The role involves responding to customer inquiries, assisting with bookings, and supporting the academy's operations.

Applicants should have good communication skills, a positive attitude, and a willingness to learn. Full training will be provided. This is a great opportunity for those looking to start a career in customer service.

Responsibilities

• Respond to enquiries via telephone, email, WhatsApp and CRM systems.
• Contact prospective members and assist with booking appointments and trial sessions.
• Welcome members, parents and visitors to the academy.
• Maintain accurate customer records and notes within the CRM.
• Support reception and front‑of‑house operations.

Skills

Friendly and professional manner

Good communication skills

Reliable and punctual

Organised and able to follow systems

Basic IT skills

Positive attitude and willingness to learn

Education

Maths & English grade A*-C/9-4

Job description

The Growth Company: Education & Skills is offering a Customer Service Apprentice position at the Didsbury Black Belt Academy in Manchester. The role involves responding to customer inquiries, assisting with bookings, and supporting the academy's operations.

Applicants should have good communication skills, a positive attitude, and a willingness to learn. Full training will be provided. This is a great opportunity for those looking to start a career in customer service.