Customer Information Apprentice – Front Desk & Admin Training

Education Training Collective; Billingham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Generous annual leave

Free on-site parking

LGPS pension

Health and wellbeing programme

Employee Assistance Programme

Discounts package

Job summary

Bede Sixth Form College in the Tees Valley is seeking a Customer Information Apprentice to join the Executive and Curriculum Administration team, reporting to the Senior Administrator. You will be at the heart of our front‑of‑house service, welcoming visitors and supporting students, staff and stakeholders while developing essential administrative and customer service skills.

Full training will be provided and previous experience is not required.

Qualifications

• No previous experience required; on-the-job training provided.

Responsibilities

• Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.
• Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
• Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
• Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.

Job description

Bede Sixth Form College in the Tees Valley is seeking a Customer Information Apprentice to join the Executive and Curriculum Administration team, reporting to the Senior Administrator. You will be at the heart of our front‑of‑house service, welcoming visitors and supporting students, staff and stakeholders while developing essential administrative and customer service skills.

Full training will be provided and previous experience is not required.