Customer Service and Technical Coordinator

Flat Fee Recruiter; Salisbury; On-site; GBP 26,000 - 30,000; Full time

Job summary

A growing organisation is seeking a Customer Service and Technical Coordinator to enhance customer experience and support operations in Andover. Ideal candidates will have strong technical troubleshooting skills and a background in customer service. Responsibilities include managing warranty cases and maintaining service operations. This full-time role offers a competitive salary and opportunities for career progression in a friendly, supportive work environment.

Benefits

20 days holiday, plus bank holidays

Free on-site car parking

Career progression opportunities

Qualifications

• Experience in customer service or technical support role required.
• A background in engineering or equipment servicing is desirable.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Handle warranty enquiries and track cases.
• Provide soft service and remote troubleshooting.
• Assist with daily coordination and reporting.

Skills

Customer service experience

Technical troubleshooting

Organizational skills

Communication skills

Tools

Microsoft Office

CRM platforms

Job description

Join a growing organisation where you'll lead a passionate team, and be part of an innovative company on the rise!

Customer Service and Technical Coordinator

Andover, Hampshire

Full-time, Permanent

£ 26,000 to £30,000 per annum DOE

40 hrs per week - 8.30am - 5pm, Monday to Friday

The role is listed as office-based; however, hybrid working may be considered for the right candidate.

About the Role

We are looking for a proactive and organised

Customer Service and Technical Coordinator

to join our dynamic and growing team.

This role is central to delivering a professional customer experience while supporting the day-to-day operations of our Service Department.

You will work closely with customers, suppliers, engineers, and the Service Manager to manage warranty enquiries, coordinate service jobs, troubleshoot issues remotely, and assist with spare parts and inventory tasks. The role blends customer service, technical problem-solving, and service administration. Ideal for someone who enjoys variety and responsibility.

Experience in the catering equipment, engineering, or service sector is an advantage, but we welcome applicants with strong transferable skills.

Key Responsibilities

• Handle warranty enquiries (both internal and external), logging and tracking cases through to completion.
• Provide soft servicing and remote troubleshooting to resolve customer issues without the need for an engineer visit.
• Assist the Service Manager with daily coordination, reporting, and workflow management.
• Log service jobs, schedule engineer attendance when required, and maintain accurate customer updates.
• Prepare quotes for repairs and spare parts; raise purchase orders and monitor supplier deliveries.
• Support spare parts inventory, including stock checks, ordering, and liaising with suppliers.
• Respond promptly and professionally to customer enquiries via phone and email.
• Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.

Ideal Candidate

Experience in a customer service, service administration, warranty, or technical support role.

A background or interest in engineering / equipment servicing is highly desirable.

Excellent communication skills with a friendly, confident telephone manner.

>Strong organisational skills with excellent attention to detail.

Ability to troubleshoot and problem-solve logically and confidently.

Comfortable using Microsoft Office, CRM platforms, and general IT systems.

Reliable, consistent, and able to manage multiple tasks in a busy environment.

A proactive team player who takes ownership and works well under pressure.

About the

We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors. Covering refrigeration, laundry , warewashing, and more.

Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers.

With a team of around 20 people, we're a supportive and welcoming company with low staff turnover and a focus on long‑term growth.

The future of the company

We've undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3‑year growth plan. We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out.

This role contributes directly to that mission.

What's in it for you?

No weekend work or shift work

Career progression

Free on‑site car parking

20 days holiday, plus bank holidays

Christmas close (3 days holiday will be used for this)

Relaxed and friendly environment

Smart casual dress in the office

Equal Opportunities Employer

We are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds. Diversity strengthens our business and drives innovation.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and

check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK.

Other suitable skills and experience include

• Customer Service Administrator
• Service Coordinator
• Technical Support Coordinator
• Warranty Administrator
• Service Desk Advisor
• Customer Support Technician
• Engineering Administrator
• Helpdesk Coordinator
• Service Operations Assistant
• Parts Coordinator
• Repairs Coordinator
• Client Support Advisor
• Field Service Administrator
• Service Planner
• Customer Care Executive
• Service Scheduler
• Technical Customer Service Advisor