Customer Service and Sales Executive

SI Recruitment; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

SI Recruitment Limited is seeking a Customer Service and Sales Representative for an established business in Malton. This office-based role blends customer service with proactive sales, supporting existing customers and helping to grow sales across parts, servicing and maintenance solutions.

You will spend time speaking with customers, understanding their requirements and identifying ways to support their needs, working withSales, Service, Parts and Marketing to maintain strong relationships and

Responsibilities

• Contact existing customers and potential new customers by telephone to build relationships and identify sales opportunities.
• Respond to customer enquiries and provide information on available parts, servicing and maintenance options.
• Identify opportunities to promote additional products and services based on customer requirements.
• Follow up with customers after purchases or enquiries to encourage repeat business and maintain positive relationships.
• Contact customers regarding upcoming servicing, warranty expiry and other relevant products or services.
• Maintain accurate customer records and update internal systems and CRM databases.
• Work with colleagues across different departments to ensure customers receive a positive and consistent service.
• Support sales campaigns, customer events and promotional activities.
• Work towards agreed sales and customer service targets.
• Keep customer information up to date and ensure records are maintained accurately.

Job description

Are you a confident communicator who enjoys speaking to customers, building relationships and identifying opportunities to promote products and services? We are recruiting for a Customer Service and Sales Representative to join an established business in Malton. This is an office-based role combining customer service with proactive sales, supporting existing customers and helping to grow sales across a range of parts, servicing and maintenance solutions. You will spend time speaking with customers, understanding their requirements and identifying ways to support their needs. Working closely with colleagues across Sales, Service, Parts and Marketing, you will help maintain strong customer relationships, encourage repeat business and support the growth of the aftermarket team.

Key Responsibilities:

• Contact existing customers and potential new customers by telephone to build relationships and identify sales opportunities.
• Respond to customer enquiries and provide information on available parts, servicing and maintenance options.
• Identify opportunities to promote additional products and services based on customer requirements.
• Follow up with customers after purchases or enquiries to encourage repeat business and maintain positive relationships.
• Contact customers regarding upcoming servicing, warranty expiry and other relevant products or services.
• Maintain accurate customer records and update internal systems and CRM databases.
• Work with colleagues across different departments to ensure customers receive a positive and consistent service.
• Support sales campaigns, customer events and promotional activities.
• Work towards agreed sales and customer service targets.
• Keep customer information up to date and ensure records are maintained accurately.

The Ideal Candidate:

• Previous experience in customer service, sales, telesales or a similar customer-facing role.
• Confident communication skills and a professional telephone manner.
• A friendly and proactive approach, with the ability to build rapport and develop customer relationships.
• An interest in sales and the confidence to identify opportunities to promote products and services.
• Good organisational skills, with the ability to manage follow-ups and maintain accurate records.
• Competent IT skills, including Microsoft Office, with the ability to learn new systems.
• A positive attitude, willingness to learn and ability to work both independently and as part of a team.
• An interest in agriculture or agricultural machinery would be beneficial but is not essential.
• A full UK driving licence and willingness to travel occasionally when required.