Customer Service Analyst - Hybrid (Remote Fridays)

The Best Connection; Waterford; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days Paid Annual Leave pro-rata

Online payslips

Weekly pay

Pension Contribution

On-going assignments

Job summary

The Best Connection based in Watford is seeking a Customer Service Analyst on a rotational Monday to Friday schedule, with Friday home working. The role involves monitoring KPIs, collaborating with transport and operations teams, and attending customer meetings. Occasional travel to Rugby is required.

The position offers hourly pay of £13.42 PAYE, with a 07:30–15:30 and 09:00–17:00 shift rotation. 28 days leave, weekly pay, pension contributions, and ongoing assignments accompany this

Qualifications

• 1–2 years in transport operations or customer services.
• Must have some experience dealing with stakeholders.
• PC literate with Excel and Email.
• Good written and verbal English proficiency.
• Willingness to commute to Rugby a few times per month.

Responsibilities

• Monitor and log KPI's.
• Work closely with the transport and operational team.
• Participate in customer meetings.

Skills

Excel

Stakeholder management

English proficiency

Job description

The Best Connection based in Watford is seeking a Customer Service Analyst on a rotational Monday to Friday schedule, with Friday home working. The role involves monitoring KPIs, collaborating with transport and operations teams, and attending customer meetings. Occasional travel to Rugby is required.

The position offers hourly pay of £13.42 PAYE, with a 07:30–15:30 and 09:00–17:00 shift rotation. 28 days leave, weekly pay, pension contributions, and ongoing assignments accompany this