Hybrid Customer Experience & Operations Analyst

NatWest Group; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

NatWest Group is seeking a Customer Service & Operations Analyst to respond to customer queries within SLAs, building relationships while understanding their needs and collecting accurate information. You will work in a fast-paced banking environment, delivering solutions and supporting continuous improvement.

Initially, you will be in the office full time for 5 weeks training and accreditation; after this, the role becomes hybrid with 2 days in the office per week, focusing on operational

Qualifications

• Strong customer service abilities and knowledge of banking products.
• Excellent written and verbal communication.
• Able to listen, understand customer needs and provide solutions.

Responsibilities

• Respond to customer queries promptly within SLAs.
• Collect and verify information from customers and businesses.
• Identify improvements to processes to enhance customer and business experience.

Skills

Customer service

Communication

Stakeholder management

Job description

NatWest Group is seeking a Customer Service & Operations Analyst to respond to customer queries within SLAs, building relationships while understanding their needs and collecting accurate information. You will work in a fast-paced banking environment, delivering solutions and supporting continuous improvement.

Initially, you will be in the office full time for 5 weeks training and accreditation; after this, the role becomes hybrid with 2 days in the office per week, focusing on operational