Customer Service Analyst

The Best Connection; Waterford; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days Paid Annual Leave pro-rata

Online payslips

Weekly pay

Pension Contribution

On-going assignments

Job summary

The Best Connection based in Watford is seeking a Customer Service Analyst on a rotational Monday to Friday schedule, with Friday home working. The role involves monitoring KPIs, collaborating with transport and operations teams, and attending customer meetings. Occasional travel to Rugby is required.

The position offers hourly pay of £13.42 PAYE, with a 07:30–15:30 and 09:00–17:00 shift rotation. 28 days leave, weekly pay, pension contributions, and ongoing assignments accompany this

Qualifications

• 1–2 years in transport operations or customer services.
• Must have some experience dealing with stakeholders.
• PC literate with Excel and Email.
• Good written and verbal English proficiency.
• Willingness to commute to Rugby a few times per month.

Responsibilities

• Monitor and log KPI's.
• Work closely with the transport and operational team.
• Participate in customer meetings.

Skills

Excel

Stakeholder management

English proficiency

Job description

Our client based in Watford, is currently recruiting for Customer Service Analyst to work on a rotational Monday to Friday day shift. Potential permanent role for the right candidate.

Customer Service Analyst Main duties will include:

• Monitor and log KPI's
• Work closely with the transport and operational team
• Participate in customer meetings
• Must have some experience dealing with stakeholders
• Commuting to Rugby to assist at Rugby control tower - few times per month

Customer Service Analyst Shift:

• Rotational shift 07:30 - 15:30 and 09:0 0 - 17:00
• Monday to Friday
• Friday is work from home

Customer Service Analyst Hourly Pay Rates:

• £13.42 per hour PAYE

Experience Required:

• Ability to work to targets
• 1 - 2 years in transport operations or customer services
• PC Literate - Excel and Email
• Experience of liasing with different levels of management
• Good written and verbal level of English

Other benefits of working for The Best Connection Group Ltd include:

• 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
• Online payslips
• Weekly pay
• Pension Contribution
• On-going assignments

The Best Connection is acting as an Employment Business in relation to this vacancy.