Hybrid Customer Service & Operations Analyst

NatWest Group; South Yorkshire; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

NatWest Group is seeking a Customer Service & Operations Analyst to handle customer queries, build relationships and understand their needs while delivering outcomes within SLAs.

You will collect information from customers and businesses, investigate transactions, and identify improvements to enhance the customer and business experience. The role starts full-time in-office for the first 5 weeks of training, then adopts a hybrid pattern with two days in the office weekly.

Qualifications

• Strong customer service abilities and knowledge of banking terminology.
• Excellent written and verbal communication skills.
• Able to interpret information and provide analysis to support improvements.

Responsibilities

• Respond to customer queries within SLAs and develop relationships.
• Collect information from customers and businesses to resolve issues.
• Identify processes for automation or enhancement to improve experience.

Skills

Customer service

Interpersonal skills

Organisational skills

Communication (written and verbal)

Analytical thinking

Tools

Banking systems

Job description

NatWest Group is seeking a Customer Service & Operations Analyst to handle customer queries, build relationships and understand their needs while delivering outcomes within SLAs.

You will collect information from customers and businesses, investigate transactions, and identify improvements to enhance the customer and business experience. The role starts full-time in-office for the first 5 weeks of training, then adopts a hybrid pattern with two days in the office weekly.