Customer Service Analyst: KPI & Ops Liaison (Hybrid)

The Best Connection; Watford; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

28 days paid annual leave

Online payslips

Weekly pay

Pension contribution

On-going assignments

Job summary

The Best Connection in Watford is seeking a Customer Service Analyst for a rotational Monday to Friday day shift, with a potential permanent role for the right candidate. The role includes monitoring KPI's, coordinating with transport and operations teams, and attending customer meetings. Some travel to Rugby may occur a few times per month.

Shift: 07:30–15:30 or 09:00–17:00, Monday to Friday; Friday work from home. Hourly pay £13.42 PAYE.

Qualifications

• 1–2 years in transport operations or customer services.
• PC literate with Excel and Email.
• Ability to work to targets.
• Experience liaising with different levels of management.
• Good written and verbal English.

Responsibilities

• Monitor and log KPI's.
• Work closely with the transport and operational team.
• Participate in customer meetings.

Skills

KPI monitoring

Stakeholder liaison

Target achievement

Customer service

Tools

Excel

Email

Job description

The Best Connection in Watford is seeking a Customer Service Analyst for a rotational Monday to Friday day shift, with a potential permanent role for the right candidate. The role includes monitoring KPI's, coordinating with transport and operations teams, and attending customer meetings. Some travel to Rugby may occur a few times per month.

Shift: 07:30–15:30 or 09:00–17:00, Monday to Friday; Friday work from home. Hourly pay £13.42 PAYE.