Customer Support Associate — Remote & Flexible Shifts

HIVED; Greater London; Híbrido; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday day off

Private medical insurance (subsidised)

Cycle to work scheme

MacBook Air or Windows Laptop

23 days + public holidays

Descripción de la vacante

HIVED in London is seeking a Customer Support Associate to ensure a smooth delivery experience for end recipients and partners. You will handle inquiries with care, striving to resolve issues quickly while maintaining high service standards.

The role is shift-based (4-on/3-off) with weekend work from home options and requires occasional travel to our North Woolwich depot in London (E16). Prioritising customer satisfaction is essential in this fast-paced team.

Formación

• 1-2 years experience in similar client-facing, customer service roles (eg hospitality, retail, etc.)
• A problem-solving mindset. You aren't satisfied with just closing a ticket, you're driven to understand the source of the problem and advocate for better ways of doing things
• Demonstrate exceptional customer handling, interpersonal and written communication skills
• Strong multitasking and problem-solving skills, with the ability to move quickly between customer queries and operational issues
• Capability to thrive in a fast-paced, high-volume workplace and contribute to a positive, kind and respectful workplace culture
• Driven to deliver first-class service and exceed customer expectations, with an exceptional attention to detail

Responsabilidades

• Building out an outstanding delivery experience is all about support and trust for every delivery.
• Our customer support team is a crucial part of this delivery journey, providing end recipients with the visibility and information they need to have a smooth experience
• As Customer Support Associate, you will have the opportunity to shape the HIVED brand experience for end-recipients, ensuring every touchpoint reflects our commitment to excellent service
• In this role, maintaining industry-leading response and resolution times is key, with a goal of responding to customers quickly and solving their core operational queries
• Please note that this is a shift-based role. We offer a flexible 4-on/3-off shift pattern where your rest days may vary throughout the week, along with the option to work from home for any scheduled weekend shifts
• Shifts are day time 11 hours in length. The right candidate is comfortable with this kind of schedule and the necessary travel to and from our North Woolwich depot (London E16)

Conocimientos

Customer service

Problem solving

Interpersonal skills

Communication skills

Multitasking

Descripción del empleo

HIVED in London is seeking a Customer Support Associate to ensure a smooth delivery experience for end recipients and partners. You will handle inquiries with care, striving to resolve issues quickly while maintaining high service standards.

The role is shift-based (4-on/3-off) with weekend work from home options and requires occasional travel to our North Woolwich depot in London (E16). Prioritising customer satisfaction is essential in this fast-paced team.