Customer Service Agent - PART TIME - Southampton Airport

Swissport; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading aviation services provider is seeking a Customer Service Agent in Southampton. In this role, you will assist passengers by providing exceptional service throughout their journey, from check-in to boarding. Ideal candidates will have customer service experience and effective communication skills, with flexibility to work various shifts. Joining this dynamic team offers career advancement opportunities and a commitment to employee welfare.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent verbal and written communication skills in English.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and assist passengers throughout their journey.
• Handle inquiries about flight schedules and baggage policies.
• Resolve passenger concerns and complaints effectively.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Ability to work under pressure

Job description

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.,

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Company & Benefits

• Swissport is an award‑winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.
• Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
• Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.