Customer Service Agent

Pertemps Scotland; Kilmarnock; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency in Kilmarnock is seeking a Customer Service Agent. You will manage customer queries, build relationships, and achieve KPIs in a hybrid work model. Ideal candidates should have strong customer service experience and be available for shifts Monday to Saturday. This position offers a competitive salary of £25,000 with monthly bonuses and strong professional development opportunities.

Benefits

Bonus opportunity of up to £300 per month

28 days holiday (increasing to 31 after 5 years)

Health Benefits: Free medical, dental and optical care

Qualifications

• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday shifts.
• Must pass a credit check and disclosure check.

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.

Skills

Strong customer service experience

Driven and confident individual

Strong computer skills

Job description

Overview

Position: Customer Service Agent
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus

About the role

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are outcome focused and confident, then we want to hear from you. This role will be working in a collaborative team who are always looking to upskill. If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more. We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds.

Salary and working patterns

• Salary: £25,000 per annum with opportunity to earn up to £300 bonus per month
• Hybrid working: 3 days in Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week
• Shifts: Mon-Thu 8am–8pm, Fri 9am–5pm, and 1 in 3 Saturdays 8am–2pm
• Holidays: 28 days (increasing to 31 days after 5 years)
• Pension: 5% employee and minimum 4% employer contributions
• Life Assurance: 3 x annual salary
• Health Benefits: Free medical, dental and optical healthcare cash plan

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and confident individual, willing to learn new skills.
• Strong customer service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday shifts.
• Strong computer skills.
• You must be able to pass a credit check and disclosure check to be successful in this position.

For more information on these positions, please apply to the link and one of our team will be in touch.