Customer Service & After Sales Coordinator

Office Angels; England; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Career development

Modern offices in Hove

Supportive team

Job summary

Office Angels Limited in Hove is seeking a Customer Service & After Sales Coordinator to support customers after delivery and ensure an exceptional experience.

In this hybrid role, you will handle deliveries inquiries, investigate issues, coordinate resolutions with logistics and internal teams, and maintain accurate CRM records while building strong customer relationships.

Qualifications

• Experience in customer service or after-sales is essential.
• Excellent written and verbal communication.
• Proactive problem-solver with strong organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle customer calls and emails regarding deliveries, orders and after-sales enquiries.
• Investigate and resolve delivery issues, damages, shortages and service-related concerns.
• Liaise with logistics providers, warehouses and internal teams to achieve swift resolutions.
• Keep customers informed and managing expectations throughout the process.
• Update CRM systems and maintain accurate customer records.
• Provide first-class customer service and build strong customer relationships.

Skills

Communication

Problem solving

Multitasking

Organisational skills

Tools

CRM software

Job description

Customer Service & After Sales Coordinator

Hove | Hybrid Working | £27,000 - £30,000

Do you thrive on solving problems, managing customer queries, and turning challenging situations into positive outcomes?

We're recruiting for a Customer Service & After Sales Coordinator to join a growing business in Hove. This is a varied role focused on supporting customers after delivery, investigating issues, coordinating resolutions, and ensuring an exceptional customer experience from start to finish.

What You'll Be Doing

• Handling customer calls and emails regarding deliveries, orders and after-sales enquiries
• Investigating and resolving delivery issues, damages, shortages and service-related concerns
• Liaising with logistics providers, warehouses and internal teams to achieve swift resolutions
• Keeping customers informed and managing expectations throughout the process
• Updating CRM systems and maintaining accurate customer records
• Providing first-class customer service and building strong customer relationships

What We're Looking For

• Previous experience in customer service, after sales, logistics, order management or complaints handling
• Excellent communication skills, both written and verbal
• A proactive problem-solver who enjoys finding solutions
• Strong organisational skills and attention to detail
• Confident managing multiple priorities in a fast-paced environment

What's on Offer?

• £27,000 - £30,000 salary
• Hybrid working arrangement
• Supportive and friendly team environment
• Career development opportunities
• Modern offices in Hove

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.