Service Delivery Executive

Office Angels; Basingstoke; Ibrido; GBP 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Private healthcare

Pension scheme

Family leave benefits

Career progression

Inclusive culture

Training & development

Major brands

Descrizione del lavoro

Office Angels is seeking a highly organised Service Delivery Executive to join the Retail team in Basingstoke. You will manage customer orders, coordinate with logistics, and maintain CRM systems to ensure accurate data and timely deliveries.

You'll work closely with customers and internal teams, delivering exceptional service, handling queries, and generating reports. This role offers hybrid working within a global organisation and opportunities for career progression.

Competenze

• Experience in customer service, service delivery, or operations with a focus on accuracy.
• Strong organisational skills and detail-oriented approach.
• Ability to prioritise workloads and meet deadlines.
• Excellent verbal and written communication with a proactive attitude.

Mansioni

• Process and validate customer purchase orders accurately within set service levels.
• Coordinate with logistics and warehouse teams to ensure timely deliveries.
• Monitor orders and deliveries and proactively resolve issues.
• Support key retail accounts with exceptional service and clear communication.
• Update product information with input from product, marketing and vendors.
• Maintain CRM systems and customer portals with accurate data.
• Produce reports and administrative documentation as required.
• Handle inbound queries via phone, email and internal systems.
• Escalate issues to maintain high service levels and customer satisfaction.
• Build positive relationships with customers and internal teams.

Conoscenze

Customer service

Service delivery

Sales support

Account coordination

Administration

Organisational skills

Communication skills

Attention to detail

Strumenti

Microsoft Office

Outlook

Word

Excel

CRM systems

SAP

Descrizione del lavoro

Our client, a global leader within the technology distribution sector, is seeking a highly organised and customer-focused Service Delivery Executive to join their successful Retail team in Basingstoke.

This is an excellent opportunity for someone with strong customer service, operations, order management, or account support experience who thrives in a fast-paced environment and enjoys building strong relationships with both customers and internal stakeholders.

Key Responsibilities

• Process and validate customer purchase orders accurately and within agreed service levels.
• Coordinate with logistics and warehouse teams to ensure timely and successful deliveries.
• Monitor customer orders and deliveries, proactively resolving any issues that arise.
• Support key retail accounts by providing exceptional service and communication.
• Liaise with product, marketing and vendor teams to obtain and update product information.
• Maintain customer portals and CRM systems, ensuring data accuracy at all times.
• Produce reports and administrative documentation as required.
• Manage inbound customer queries via phone, email and internal systems.
• Escalate and resolve customer issues effectively to maintain high service levels.
• Build and maintain positive working relationships with customers and internal teams.

Skills & Experience Required

• Previous experience within customer service, service delivery, sales support, account coordination, administration or operations.
• Excellent organisational skills with strong attention to detail.
• Ability to prioritise workloads and meet deadlines in a busy environment.
• Exceptional verbal and written communication skills.
• Strong customer-focused approach with a proactive mindset.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Experience using CRM systems.
• SAP experience would be advantageous but is not essential.

Ideal Background

Applications are welcomed from candidates currently working as:

• Customer Service Executive
• Service Delivery Coordinator
• Account Coordinator
• Sales Support Executive
• Customer Operations Executive
• Order Management Administrator
• Client Services Executive
• Logistics Coordinator
• Retail Operations Assistant

What's in it for You?

• Hybrid working model
• Private healthcare
• Competitive pension scheme
• Enhanced family leave benefits
• Career progression opportunities within a global organisation
• Inclusive and supportive company culture
• Ongoing training and development
• Opportunity to work with major retail customers and well-known technology brands

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.